In light of the recent Competition and Markets Authority (CMA) investigation into the veterinary profession, we at DNA Vetcare would like to address and clarify our position. We have always been dedicated to providing fair, transparent, and high-quality veterinary services to our clients and their beloved pets.
Independence and Experience
DNA Vetcare is proudly independently owned by two experienced vets. Our independence allows us to make decisions that are in the best interest of our patients without the need to report to shareholders or private equity firms. This ensures that the care and well-being of your pets always come first.
Competitive Pricing and Value
Our prices are competitive, and we always strive to provide excellent value for our clients. We understand the financial challenges that pet owners face and are committed to offering transparent pricing. Our pricelist is readily available on our website, ensuring you are always informed about the costs of our services.
Fulfilling Our Commitment to the CMA
We were selected by the CMA to take over some Medivet practices, addressing the monopoly-like situation they had created in certain areas. We have invested heavily in these and other practices to provide an independent alternative to large corporate groups. One of our significant achievements includes reviving the Elizabeth Street night service, the oldest emergency clinic in Europe, now fully staffed with experienced day and night veterinary teams. This provides a vital independent alternative to corporate groups in central London.
Transparent and Ethical Veterinary Care
At DNA Vetcare, we believe in full transparency and ethical practices. Our practices feature a consistent brand look and feel, and information about us is readily accessible online. One of the primary reasons we established DNA Vetcare was to offer a better alternative to large corporate groups. As experienced veterinary professionals, we understand the challenges our clients and staff face, enabling us to provide better outcomes for our patients.
Clinically Led Teams
Our independence allows us to attract the very best teams. Our management team is nearly entirely composed of former clinical staff, ensuring that the care of your pet always comes first. We provide estimates and daily price updates for ongoing treatments to keep you informed at every step.
Enhancing Customer Communication
We are constantly improving our communication platforms, such as rolling out WhatsApp, to enhance customer interactions. Our popular healthcare plans offer significant discounts on routine preventative care and 10% off all other services, making high-quality veterinary care more accessible.
Our Ongoing Commitment
DNA Vetcare is here to provide a caring, professional service to pets in practices owned and run by vets. We intend to stay independent and continue offering dedicated services to our clients and patients for many years to come. Our primary driver is, and always will be, the welfare of the animals we serve and the families who love them.
Thank you for choosing DNA Vetcare. We are committed to providing your pets with the highest standard of care and ensuring you receive a fair and transparent service.
